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  • Receptionist

    Woodhouse Auto Family
    Job Description
    Essential Duties
    • Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.
    • Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
    • Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner. Offers caller the option of voice mail, if applicable.
    • Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.
    • Updates and distributes dealership phone directory as needed.
    • Maintain a professional appearance and neat work area.
    • Follows established organizational procedures and safety policies.
    • Reports any hazard or violation of organizational procedure and health and safety policies.
    • Greet showroom customers and determines the nature of their visit.
    Other Duties:
    • Screen incoming calls as requested by managers.
    • Notify the approved maintenance department of any problems with the phone system
    •  Update staff directory and console as needed 
    • Provide back up for leave, sick days & Vacation to include evenings and Saturday’s
    Minimum Experience and Qualifications
    • Valid driver’s license.
    • High school diploma or general education degree (GED).
    • Mandatory Attendance. 
    Job Knowledge/Skills Required
    • Attention to detail.
    • Customer service skills.
    • Computer skills.
    • Excellent oral and written communication skills.
    • Pleasant speaking and paging voice. 
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Equipment & Machines Used:
    Includes but not limited to a computer, calculator, scanner, copier, fax machine, and phone.


    Work Conditions
     
    Working conditions are normal for an office environment; generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.


     
    Contact Information